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Below you will find a list of our most frequently asked questions. Just click onto the question to find out the answer. If your question isn’t below, please feel free to get in touch using our Live Chat to ask a specialist directly.


Frequently Asked Questions

Will there be any interruption to my supply?

No. Your new supplier will continue to use exactly the same wires, pipes and meters as you currently use. Your new supplier will also contact your existing supplier to arrange the transfer of your supply.

If I decide to switch, do I need to contact my current energy supplier?

Your new supplier will arrange the transfer for you. However, you should ensure that your new supplier takes a final meter reading from you (at the date of transfer), so your current supplier can produce a final bill.

I'm not sure who my current supplier is, how can I find out?

If you are not sure who is currently supplying gas and/or electricity to your property, you should:

  • review any recent bills you may have paid
  • contact the Meter Number Helpline on 0870 608 1524 and they will tell you who your current gas supplier is
  • ask your landlord or letting agency, or contact your regional electricity supplier. You can obtain their phone number from directory enquiries
Do I have to change energy suppliers?

No. By comparing suppliers you can see how your current deal compares to other tariffs and suppliers in your area, but you’re under no obligation to switch. However, you might find your current supplier is not giving you the best deal.

MPRN (Gas Meter Point Reference Number) - what is it, and how do I find it?

Your MPRN is the unique identifying number for the gas meter at your property. Your MPRN is usually a ten digit number (although it can be shorter), commonly referred to as an “M” number, and can be found on your gas bill. If you can’t locate your MPRN, you can call the Meter Number Helpline on 0870 608 1524 and provide them with the number on the front of your meter. Your MPRN number is not on your gas meter itself.

MPAN (Electricity Supply Number) - what is it, and how do I find it?

Your MPAN is the unique identifying number for the electricity at your property. Your MPAN is commonly referred to as a “Supply Number” or “S” number, and it can be found on your electricity bill. If you can’t locate your “S” number, you should contact your current electricity supplier and provide them with the number on the front of your meter, who will be able to tell you


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2014-09-08T12:44:33+00:00
The Energy Desk