Below you will find a list of our most frequently asked questions. Just click onto the question to find out the answer. If your question isn’t below, please feel free to get in touch using our Live Chat to ask a specialist directly.
No. Your new supplier will continue to use exactly the same wires, pipes and meters as you currently use. Your new supplier will also contact your existing supplier to arrange the transfer of your supply.
Your new supplier will arrange the transfer for you. However, you should ensure that your new supplier takes a final meter reading from you (at the date of transfer), so your current supplier can produce a final bill.
If you are not sure who is currently supplying gas and/or electricity to your property, you should:
No. By comparing suppliers you can see how your current deal compares to other tariffs and suppliers in your area, but you’re under no obligation to switch. However, you might find your current supplier is not giving you the best deal.
Your MPRN is the unique identifying number for the gas meter at your property. Your MPRN is usually a ten digit number (although it can be shorter), commonly referred to as an “M” number, and can be found on your gas bill. If you can’t locate your MPRN, you can call the Meter Number Helpline on 0870 608 1524 and provide them with the number on the front of your meter. Your MPRN number is not on your gas meter itself.
Your MPAN is the unique identifying number for the electricity at your property. Your MPAN is commonly referred to as a “Supply Number” or “S” number, and it can be found on your electricity bill. If you can’t locate your “S” number, you should contact your current electricity supplier and provide them with the number on the front of your meter, who will be able to tell you
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