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Business and Commercial Water Supplier

The Energy Desk is pleased to add water procurement to our range of services. Water has been deregulated in Scotland since 2008 and the process of deregulation is set to take place in England in April of 2017.
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Businesses of all sizes can make significant savings on their bills by implementing effective water management strategies and by negotiating with suppliers. The Energy Desk can now offer bill validation and procurement services.


Water Deregulation 2020 FAQ’s

I have a property in England supplied by Welsh Water, can I change supplier?

Unfortunately not, if the property is supplied by Welsh Water then it will remain under regulation unless it is over 50 mega litres.

What areas will this affect?

It will mainly be around the border towns/cities; for instance Hereford & Chester will see that they are unable to switch supplier. Although, Severn Trent distribution areas of Wales can switch in many cases.

What happens if I do not agree a contract straight away?

You will transfer onto the suppliers default rates, these are published every April, just like with your home water billing. This will be classed as a ‘Deemed Contract’.

Will I be able to change supplier if on a ‘deemed contract’?

Yes, as there is no fixed period and you haven’t agreed to any contract terms.

Will my billing change?

As per your gas/elec if you switch supplier, it should just be a case of changing who you receive your bills from.

Can I have consolidated billing?

Yes, suppliers have been working on their platforms to ensure that billing can be performed for group customers.

Is it easy to switch?

There will be no disruption to your water services. Just like the gas/elec it’s just who you pay your billing too.

How long will the process take?

Currently its taking around 4-8 weeks to price, but we are expecting this to reduce once the market is more stable.

What are the notice periods if I want to change supplier?

Deemed contracts – termination notice is around 30 days.

Fixed contracts – dependant on your ‘end date’.


  • Bill Validation – The Energy Desk can analyse your water bills prior to payment and ensure that you are only paying for the water you use.
  • Water Procurement – We can help you to find the best prices on your water supply, reducing your overall costs.
  • Tariff Optimisation – Making sure that your business is on the right supply tariff needed for sites that charge for sewerage, drainage and trade effluent.
  • Find out how your business can benefit from deregulated water in Scotland.
  • As of April 2017, water will become deregulated in England for businesses, so take advantage of being able to choose your own water provider with help from The Energy Desk.

Switching to save costs

The opening of the retail market gives over 1.2 million businesses, charities and public sector customers the opportunity to switch their water supplier.

Competition leads to discounted prices and an improved service as suppliers must work harder for your custom. This can lead to innovative new technologies and a reduction in carbon emissions as suppliers look to beat each other.

Discover our extensive water procurement services and speak to a specialist today if you have any questions.


Can you change water supplier?

Under the current legislation, customers are not able to change their water supplier. This is because the cost and complexity of the regulation of offering competition, would outweigh the benefits. The water or sewerage company that supplies your property will depend on where you live.

However, if you’re a developer or business, you are eligible to switch suppliers. The English business water market deregulated separating retail services from the wholesale supply of clean water and taking away of wastewater. This means a separate company must provide the water retail service for your business.

Who regulates water companies?

The Water Services Regulation Authority, otherwise known as Ofwat, is the economic regulator of the privatised water and sewerage sectors in England and Wales, who are responsible for ensuring companies provide a fair price for good quality, efficient services.

Ofwat is a non-ministerial government department.

Who regulates energy suppliers?

The energy market regulator is Ofgem. They are responsible for keeping energy companies in line and protecting consumers interests.

Ofgem is an official government regulatory body.

What is the average water bill in the UK?

The amount you pay for your water bill will vary depending on where you live. You are unable to switch suppliers; therefore, your water bill will depend on the water companies’ prices. Prices will also differ depending on whether you have a water meter or not. If your household does not have a water meter, your bill will be a fixed charge. In comparison, a metered bill is made up of a fixed charge and a volumetric charge, which covers your exact usage.

For businesses, there are differences in the tariffs offered by the leading providers, with prices depending on the size of your business. Since deregulation, businesses now have the power to switch their business water retailer, so it is possible to switch to a cheaper tariff and reduce your water bills.


If you have any questions regarding the water services that The Energy Desk provide then please get in touch. Contact us online and we will get back to you as soon as possible or speak to an expert member of our team directly by calling 03330 151 221 or 01282 798 614.

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