Privacy Policy

This privacy policy sets out how The Energy Desk uses and protects any information that you give The Energy Desk when you use this website.

The Energy Desk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Energy Desk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2012.


  • We may collect the following information:
  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at


The new European Data Protection regulations, GDPR, require us to ensure that you are happy with how we process and deal with your information. You have new rights under GDPR, which can be found at Guide to the UK General Data Protection Regulation (UK GDPR) | ICO. We need you to confirm that you are happy for us to process your information in accordance with GDPR, specifically with regards to the statements below:

  • Your information will be stored on secure servers, only accessible to The Energy Desk employees and your appointed consultant.
  • Your information will only be shared with appropriate personnel at Suppliers, and we will only provide the minimum amount of your data required for the purpose.
  • We will use your details to contact you towards the end of your current contract with a view to finding you a new contract.
  • Any personal information required for credit vetting purposes will be retained for as long as you are our customer or for a period of not less than six (6) years after you inform us it has been superseded, whichever comes first. You have the right to request that we destroy this information at any time, but you may be required to resupply it when your next contract is submitted.
  • Any signed contracts and LOAs will be retained indefinitely; this is so that we can provide these in line with legal requirements should queries arise at a later date.
  • You have the right to request a copy of any and all information we hold about you and your account with us. You can do this by contacting our Data Control Officer, Zoe Chadwick, by calling 03330 151 221 or emailing
  • You may request at any time that we do not share certain information with third parties, including but not limited to Suppliers and network operators; however, this may impede our ability to provide you with the best possible service.
  • If you have any complaints regarding our service, including your rights under GDPR, you have the right to complain to the Energy Ombudsman Service: Energy. You will be able to find their details in our Complaints Policy.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable.


Your Rights under GDPR
Data protection laws provide you with the following rights where we are processing your personal information (but not in respect of information about a corporation); to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it
  • Request a copy of your personal information which you have provided to us, in a structured, commonly used and machine-readable format and the right to transfer it, or to require us to transfer it directly, to another controller
  • Request a review of a decision made based on your profile, or request a review of a machine-made decision, for example a credit check
  • You also have the “right to object” to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • You also have the right to object where we are processing your personal information for direct marketing purposes.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights above). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you would like to exercise any of your rights under GDPR, please contact Data Protection Officer, Zoe Chadwick, by calling 03330 151 221 or emailing Alternatively, you can write to The Energy Desk UK Ltd, 10 Venus House, Mercury Rise, Altham Industrial Estate, Accrington, Lancashire, BB5 5BY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.